This agreement shall cover property visit(s) as detailed in your Bronze, Silver or Gold cover as specified in PD662:2010 in conjunction with BS EN 50131-1:2006+A1:2009 and BS 8243:2010 for Intruder and Hold-up Alarm Systems (I&HAS). During the visit(s) a representative of Infinity Security Systems Ltd shall inspect the installation, adjust and carry out maintenance service to the system.
The Infinity Security Systems Ltd emergency service (out of hours) facility will be available to customer at all times. The customer will be given the contact details for Infinity Security Systems Ltd emergency service facility.
The emergency facility will be located and organised so that Infinity Security Systems Ltd representative can attend the protected premises as soon as participle within 4 hours or before the Intruder and Hold-up Alarm Systems (I&HAS) is required to be reset. This period maybe extended with installations on off shore islands and those with local audible alarms only.
The period may also be extended at the customer requested. The customer shall give Infinity Security Systems Ltd access to the premises at all reasonable times for the purpose of fulfilling this agreement. Maintenance checks that are made at the customers request outside normal working hours are likely in incur additional costs as specified in the Annual Maintenance Service Agreement Terms and Conditions.